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The following terms and conditions represent the basis upon which driving lessons and courses are offered to you. Please note the contract for service is between yourself and the instructor. By taking lessons with Cheltenham Driving Instructor, you are agreeing to these terms.

1. General Conduct
All instructors are bound by a professional code of conduct. Your instructor will be courteous, polite, tidy and punctual. They will behave in a professional and ethical manner at all times. Your instructor’s car will be well maintained, clean and tidy. All cars are fitted with dual-controls as part of their standard equipment. The cars are of course fully insured for driving tuition. No smoking is allowed in the instructor’s vehicle. Your lesson time will not be used for any other form of business, personal or otherwise.

2. Qualifications
As a minimum, your instructor will be licensed by the Driver and Vehicle Standards Agency (DVSA) to give driving tuition (ADI). They will also be proficient in the use of the Learner Driving System of tuition.

3. Driving Licence and Eyesight
The learner must hold a current, valid driving license (provisional or full), which must be produced on their first lesson. The learner must also check that they can read a number plate at a distance of 20 metres with prescribed visual aids (i.e. contact lenses or glasses) if normally worn.

4. Payments
Once you have paid and had your first lesson you can decide whether you are happy to continue. If you are, the following lesson you will need to pay a week in advance to secure a suitable lesson time. If you are paying for a course of lessons in bulk then any monies not used for lessons/test will be refunded.

5. Lesson Postponement/Cancellation
A minimum of 48 hours notice must be given to cancel a driving lesson. If this is not possible the full training fee for the period in question may, at the total discretion of the instructor, be lost or charged. Your instructor reserves the right to postpone lessons if he or she feels that the weather or road conditions are unsuitable or dangerous. Any lessons postponed will be rescheduled at a mutually agreed time. The instructor cannot be held responsible for any costs incurred as a result of him or her having to postpone any lessons, for whatever reason.

6. Driving under the Influence
To ensure the safety of you, your instructor and other road users, your instructor reserves the right to cancel any lesson if you are or if they suspect you are under the influence of drugs and or alcohol. If this occurs the full training fee for the period in question will be lost or charged.

7. Safe driving
You will be responsible for following all applicable laws (ie. speed limits etc) and your details will be passed on should they be requested.

8. The Driving Test
a) Bookings:- Driving tests may only be booked by prior agreement of the driving instructor and the pupil. Driving test bookings always take priority over other lessons. Therefore, your lesson may be postponed to allow for someone else’s driving test and vice-versa. Changes to lesson bookings as a result of this will be notified immediately. Test appointments must be confirmed to your instructor as soon as they are known otherwise, he or she cannot guarantee to provide a vehicle for the test.
b) Use of the vehicle:- In the interests of the customer and public safety, your instructor reserves the right to withhold the use of a car for the test if, in their opinion, your driving is actually or potentially dangerous.
c) Test cancellation:- Three clear working days notice of cancellation or postponement is required by the DVSA. Failure to provide the required notice will result in the loss of your test fee. Your instructor cannot be held responsible for any postponement or cancellation of tests by you or the DVSA. However, they will do all that is possible to arrange another test as quickly as possible and to help you to reclaim expenses from the DVSA.

9. Punctuality
In their own interests, learners are advised to be punctual for their lesson appointments. The instructor would normally wait for a maximum of 15 minutes before the lesson would be abandoned and the lesson fee forfeited or become due for payment (instructors discretion). A reciprocal waiting time may become necessary if the instructor is delayed due to unforeseen circumstances. Any lesson time lost as a result of this would be made up by the instructor either at the end of the normal lesson time if possible or at another agreed time.

10. Learner Comfort and Safety
In the interests of comfort and safety, learners are advised to wear suitable footwear and clothing which does not restrict movement. Learners must also take note of any medication they are taking that may affect their ability to drive safely and advise their instructor accordingly before taking any lesson booked.

The following terms and conditions represent the basis upon driving lessons and courses are offered.

Terms & conditions